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The Outsource Group was founded as a healthcare receivables management company in 1977.
In 2005, the company expanded licenses nationally and continued its growth strategy through a combination of organic growth and strategic acquisitions. The acquisition strategy is centered around expanding our service offerings to the healthcare industry, and our geographic coverage nationally. Acquisitions to date include, MCS Receivables Management in February 2006, QCS in May 2006, Specialized Receivables in June 2007, Genesis Consultants, Inc. in October 2007, Productivity Network Innovations Healthcare (PNIH) in December 2007, J.J. Mac Intyre Co., Inc. in January 2008, Healthcare Resource Associates, Inc. (HRA) in July 2008, and Medstandard, Inc. in August 2009.
The Outsource Group is committed to meeting the unique and specific needs of our healthcare clients. Our goal is to become a true extension of your business office. We do far more than simply collect past due amounts and resolve unpaid claims. We provide feedback to help improve front-end processes so payment delays are minimized, and we improve our clients' profitability while maintaining positive patient/payer relations.
position description
On-Site Client Liaison - Hyannis, MA
The Outsource Group a provider of billing and reimbursement services for Worker's Compensation and Motor Vehicle Accident Claims has an opening for an On-Site Client Liaison at Cape Cod Hospital.
The On-Site Client Liaison position is to serve as an intermediary between the Client and The Outsource Group. The individual is expected to create and maintain a positive working relationship with the client while reinforcing and building upon the desired partnership between TOG and its clients.
Expected duties include:
*Maintaining communication with TOG
*Provide client with support, including answering questions or obtaining answers to all questions and concerns regarding outsourced accounts.
*Perform review and QA of TOG return reports
*Review and resolve issues identified as a result of quarterly reconciliation reports.
*Provide assistance to client in identifying and resolving credit balance/refund/adjustment issues.
*Fulfill attorney requests for information.
*Participate in monthly client meetings.
*Complete miscellaneous assignments that the Client and/or The Outsource Group may assign.
*Assist in creation and documentation of unique processes required to perform duties for the specific site/client assigned. Requirements
We seek individuals with a working knowledge of Medicaid; Medicare knowledge desirable. Must have at least 2 years experience working in a hospital or physician billing office plus a working knowledge of medical and insurance terminology such as CPT, ICD-9, HCPCS, co-pay, deductible or coinsurance. Exceptional communication and interpersonal skills plus an ability to maintain high productivity and quality standards. Strong apptitude and proficiency with computer databases (preferrably within the healthcare industry); competency with Mircrosoft Office Applications (Word, Excel, Outlook).
We offer a competitive salary plus bonus opportunities, and an excellent benefit package, including health insurance, dental insurance, vision, company-paid STD, LTD, Life Insurance, and 401(k) with match.
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