ACCOUNTABILITIES:

Transactions:

• Answers confidential inquiries related to customer account balances, interest charges, and account activity
  
• Cashes checks within assigned limits
  
• Accepts loan, credit card, and other payments
  
• Issues money orders, cashiers checks and travelers checks and issues or redeems savings bonds
  
• Processes night deposits and may process ATM transactions
  
• Determines the necessity of placing holds on items being presented for deposit
  
• Conducts transactions accurately and in compliance with established Bank policies and procedures
  
• Understands the Bank security policies and procedures
  
• Maintains appropriate cash drawer levels
  
• Maintains acceptable cash balancing record
  
• Demonstrates high level of accuracy and efficiency when conducting transactions
  
• Provides customer access to safe deposit boxes

Customer Experience:

• Provides the highest level of service, demonstrating You Matter More to each customer
  
• Demonstrates ability to handle routine service issues independently
  
• Refers customers to the appropriate staff for more advance problem resolution
  
• Assesses customer needs and delivers services or refers to other team members in accordance with Bank strategy
  
• Actively promotes the Bank’s services and products, answers questions, and directs customers to appropriate areas for assistance
  
• Utilizes the IMPACT process, reports, training and other sales tools to maximize sales opportunities
  
• Contributes to the overall sales growth of the Bank
  
• May cross train for other functions within the Teller area

Compliance and Control:

• Assists in ensuring that the Bank is in compliance with local, state and federal regulations

General:

• Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
  
• Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook
  
• Performs additional duties as requested
  
  
  

   

  
  

   

  
  

  Bangor Savings Bank is an Equal Opportunity/Affirmative Action Employer.
  
  
  
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