UNICOM, a division of Custom Computer Specialists, Inc. is one of the leading technical consultants in New England.  We have successfully provided network integration, technical personnel, support services, product solutions, and consulting, to our valued clients throughout the New England and New York areas since 1979.  Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

  
Service Delivery Manager
We are growing and we’re currently looking for a motivated professional to join our team as a Service Delivery Manager in our Consulting & Technology Services (CTS) practice operating out of our Lincoln, RI office.

Overview

We are looking for a motivated leader.  The Service Manager for the CTS practice will work as a “right hand” to the division’s Director and will deliver world-class services and solutions for Custom’s clients.  This key person will be responsible for directly managing and overseeing the daily operations including: project delivery and business development administration as well as other divisional operations and logistics.


Successful candidates will have a proven track record of successfully managing mid to large scale IT projects and have extensive experience with project methodologies and tools.


Responsibilities include:


·       Ensuring the successful implementation of products and services at new and existing clients, by creating and executing appropriate implementation plans.


·       Proactively communicating issues to the appropriate audiences and taking corrective actions.


·       Understanding clients’ specific needs, and unique business climates and industry trends affecting project success.


·       Managing professional services delivery from definition through execution, measurement and reporting of results and key performance indicators


·       Serving as the conduit for collaboration between technical and sales departments.


·       Serving as the focal point for project staffing, and operations during the delivery of a project.


·       Overseeing Project Management and ensure that projects

 are delivered on-time and within budget


·       Assisting in determining technical and manpower requirements, schedules, & budgets


·       Measuring and analyzing project performance regarding technical progress, schedules, budgets, utilization and realization


·       Service reporting, including key performance/goal indicators


·       Coordinating process development and implementation. - Infuse lessons learned.


·       Maintaining active communication with clients and other teams to manage expectations ensure satisfaction, make sure deadlines are met, and lead change efforts effectively.


·       Overseeing key services contracts and client satisfaction


·       Meeting or exceed revenue goals and profit margins


Requirements for this position include:


A minimum 8 years of project management experience including a demonstrated ability to deliver solutions/projects to external clients on time and within budget ensuring client satisfaction.


·       Outstanding attention to detail combined with the ability to see the big picture.


·       Demonstrated track record of exceeding established goals on a consistent basis.


·       Experience and demonstrated success working with clients to develop and implement technical solutions.


·       Strong client interaction, interpersonal and leadership skills.


·       Excellent written and verbal communication skills.


·       Proven success in managing technical and project teams.


·       Formal project management training and/or PMI certification a plus


·       Extensive experience with project plan development


·        “Big” consulting experience a plus


·       Knowledge of the Federal Erate Program, processes and requirements a plus


·       K-12 Education experience a plus




Personal Skills and Attributes required for this position include:



·       Communicate clearly and effectively with subordinates, peers and supervisors, as well as have strong negotiation skills.


·       Possess excellent leadership qualities and have demonstrated strong management skills.


·       Strong, positive and highly professional image, and a solid personal bearing.


·       Results-oriented, articulate, persuasive, and able to build confidence with senior customer Executives, Technical and Sales Teams, and the Executive Management Team.


·       Strong execution and planning skills.


·       Must be a self-starter, highly motivated (strong work ethic), and able to function in a “hands-on” environment.


·       A professional of unquestionable integrity, credibility and character, who has demonstrated high moral and ethical behavior.

Education requirements:

An undergraduate degree is required; an advanced degree is a plus.

The position requires up to 15% travel.

We offer a comprehensive compensation package including competitive salary, robust health plan, flexible spending program & more. Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!

Come join our team in celebrating 30 years in business!

Submit resume today by visiting our website at www.customonline.com/careers.html

You may also email jobs@customonline.com

We are an EEO/AA employer.