Crowe Paradis Services Corporation (“CPSC”) is a rapidly growing (170% year-over-year growth), profitable national Medicare Set Aside / MSP compliance company founded in 2002 by a group of entrepreneurial attorneys with extensive experience in the group disability, workers’ compensation and health insurance markets. We developed a “best in class” approach to the Medicare Secondary Payer (“MSP”) compliance challenge, and delivered these services as needed to clients referred to us by our parent company Crowe Paradis & Albren (“CP&A”). In late 2004, we recognized a growing need in the marketplace for our advocacy approach and we dedicated significant resources to increase our presence in the marketplace and grow the business.

CPSC is a highly entrepreneurial business populated by individuals of high integrity and strong belief without any sense of limitation for its future. The ideal candidate will enjoy the challenge of balancing a creative but focused atmosphere where the only limitations we give is how far your imagination and drive to succeed can go.  Competitiveness is essential but is focused outward to the business world, not inward to the CPSC crew and satisfaction should be drawn from the accomplishments of the organization.

CPCS offers a highly competitive benefits package that includes a competitive base salary plus a company-wide performance based bonus program,  medical, dental, vision, short and long-term disability, 401k, a competitive vacation program, and an onsite exercise facility.

Reporting to the IT Director, Software Support Analyst provides assistance to end users of our flagship compliance product.  The position works directly with our client users as well as interfaces with business analysts and other product support and development personnel.  This is an exciting position due to the opportunities to build and shape our support group

Our flagship insurance-compliance offering “MSP Navigator” is a web-based platform based on the SaaS model.  We expect the types of support questions to range from training, technical support, and business processes related to the routing of claims data.

RESPONSIBILITIES:

·         Assist in the establishment and implementation of Help Desk processes and system

×             Provide technical phone support to clients

·         Daily support of end-users in a web-based SaaS application environment

·         Tracking and documentation of issues encountered by end users

·         Assist in user-acceptance testing

·         Interface with Tier 2 and Tier 3 support elements to communicate escalated issues

·         Create and maintain a solutions database for common end-user issues

·         Triage and escalate trouble tickets per individual client service-level agreements

·         Become the “user’s champion” in resolving issues they are facing

EDUCATION:

·         Associates Degree or Bachelors Degree

EXPERIENCE AND REQUIRED SKILLS:

·         3-5 years as a help-desk technician preferably in a client-facing role

×            Familiarity with knowledge based software

·         Excellent customer service and interpersonal skills; telephone etiquette

×             Proven experience in a client-facing role

·         General knowledge of client/server environments

·         General knowledge of relational-database theory

·         Solid troubleshooting and critical thinking skills

·         Results oriented, highly flexible, team player

·         Familiarity with the insurance industry is highly desirable

OTHER:

Communication

• Promotes active listening with team members.


• Contributes appropriately to conversations.


• Accurately prepares written business correspondence that is coherent, grammatically correct, effective, professional and engaging.

Problem Solving

• Action and results oriented

Leadership

• Follows through with commitments and fosters mutual trust with clients and team members.


• Assumes additional responsibility without being asked.


• Encourages fellow team members to make innovative contributions and embrace new ideas.

Teamwork

• Proactively initiates, develops, and maintains effective working relationships with team members.


• Recognizes the strengths and weaknesses of each team member.


• Demonstrates the ability to cooperate with a variety of people and achieve results.

Client Management

• Understands expectations that were set with client and recognizes when issues/events may affect delivery.

Career Development

• Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies.


• Shares acquired skills with team members through formal and informal channels.

Company Commitment

• Participates regularly in the recruitment of new employees through our interviewing process and involvement in recruiting events.


• Actively contributes to internal programs.

Please do not apply on Monster.

To be considered, apply online at:

http://tbe.taleo.net/NA1/ats/careers/requisition.jsp?org=CPSCMSA&cws=1&rid=30