MEGA NA Inc helps companies understand and reduce operational complexity, establish successful governance and manage associated risk.

We are currently looking to fill a position in our technical support department.  The candidate must be able to handle customer support to both internal staff and external clients, primarily focusing on our software products.

 Technical Support Engineer

 Responsibilities

• Help desk support
• Provide Level One technical support to MEGA NA clients in a courteous and professional manner
• Interface and coordinate with MEGA International (HQ) technical support staff to identify, troubleshoot, and resolve Level Two and Level Three technical support issues
• Provide MEGA NA internal technical support as necessary.
• Assist in the performance of administrative training, product installation, data conversion, and/or other technical services as required

  SKILLS

• Strong Windows Knowledge Required
• Strong Computer Knowledge Required
• Oracle Knowledge a plus
• SQL Server Knowledge a plus
• Web Server Knowledge a plus
• Networking Experience a plus
• Unix Experience a plus

   Minimal travel may be necessary.