ABOUT THE COMPANY:

Global Market Insite, Inc. (GMI) was founded in 1999 with one goal in mind: make it easier, faster and more efficient for market research professionals to conduct global research.  With consumer and specialty panels in over 200 countries and territories and a wide range of technology-enabled market research services, GMI is the partner of choice for market research anywhere in the world. 

GMI has pioneered many of the technology innovations that paved the way for this growing market and continues to be the worldwide leader in helping businesses connect with their customers and do research on their opinions.

Our culture is entrepreneurial and spirited.  We have a collegial work environment where we get things done and we like to win!  We currently have a great career opportunity in this growing technology company for a key member of the Client Services team located in the Boston area (Marlborough, MA).

ABOUT THE POSITION:

The GMI Client Service Manager is a market research professional with broad MR experience responsible for creating and developing partnership relationships with research and marketing clients.  The Account Manager plays a critical role for the organization as the primary client contact and market research expert and possesses exceptional project management skills. The Account Manager is responsible for learning the client’s business and acting as a trusted adviser to all interested decision makers within the account.


RESPONSIBILITIES:
 
-     Maintain and develop relationships with clients and ensure annual contract renewals.
-     Understand the client’s needs and communicate GMI’s ability to meet them
-     Debrief the project fulfillment team to ensure an understanding of the client’s issues and objectives, and act as an ongoing resource on custom or complex projects

-     Ensure that the project design meets the needs of the client

• Provide guidance to clients concerning the implementation of online research sampling and programming best practices.
• Manage all details of the project to ensure they are delivered to specification, on time and within budget.

-     Increase client awareness and understanding of GMI's products and capabilities to augment GMI’s position within the account
-     Help to maintain existing account relationships to insure they remain healthy, productive and mutually beneficial, with a goal of securing repeat business and achieving targeted revenues with key clients

QUALIFICATIONS:

-     2-4 years related work experience with proven ability to manage projects and build client relationships

-     BA/BS in Business Marketing, Social Science, or related field

-     Must be a strong communicator/listener, strategic thinker

-     Ability to develop and maintain productive business relationships
-     Competitive nature accompanied by strong teamwork ethic and passion for satisfying clients
-     Must have the ability to work in a fast-paced, dynamic and unstructured environment
-     Excellent written and verbal communication skills, including ability to present to groups
-     Ability to manage multiple clients and projects under tight deadlines is essential
-     Microsoft Office and Windows expertise
-     Market research experience and aptitude is a plus.

THIS IS NOT A SALES POSITION.

TO APPLY PLEASE VISIT:   https://home.eease.com/recruit/?id=469256

TO LEARN MORE GO TO:  www.gmi-mr.com