Answer high volume of incoming telephone calls from agents, policyholders and others relating to billing for all CIC lines of business. Respond to inquiries through written correspondence and email. Provide professional, caring service within established quality and quantity standards. Work various production reports and assigned projects. Report potential system problems or issues. Monitor performance of assigned agents in defined areas.

Note:  **Hours for training are: Monday - Friday 8:00 am - 4:30 pm.  The actual schedule will be  Monday - Friday 9:30 am - 6:00 pm**

Basic PC navigation skills. Must enter a minimum of 90 keystrokes per minute within accuracy standards as reflected in the PreVisor System alphanumeric data entry test. Must have at least average mathematical skills and aptitude. Must have excellent oral and written communication skills.

Education: Associates Degree or Technical or specialized knowledge or equivalent, related experience.
Experience: 0 - 1 years.
Knowledge: Solid understanding of general and technical parts of the job. Working knowledge in field, able to work independently.
Decision Making: Makes decisions within position standards, generally applying defined guidelines and procedures.However, some interpretation may be required in dealing with exceptions, such as choosing from two or more pre-defined alternative courses of action.
Supervision Received: Works under general supervision for routine work. Detailed or specific instructions may be given for new activities or assignments.
Leadership: Works as an individual contributor. May participate in training less experienced staff.
Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve moderately complex problems requiring independent thinking with direction.
Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts involve obtaining or providing information on matters which may be sensitive and or complex to interpret.


Regular attendance during normal work hours at the designated location for job duties and responsibilities. The job must be performed in a safe manner and in conjunction with all safety rules including all applicable state and federal laws. All employees must work cooperatively within their assigned work group and support department and corporate management by meeting customer service standards.