EBSCO Publishing, Ipswich MA, is a leader in the on-line reference marketplace selling to libraries, corporations and medical institutions worldwide. At EP our unmatched content, usability and service make EBSCOhost® databases the most-used online information resources for millions of researchers in thousands of institutions worldwide. Our technical expertise and superior products have resulted in tremendous growth over the last few years, creating an excellent employment opportunity for a Medical Client Services Manager in our Customer Satisfaction Department. 

The Medical Client Services Manager will support the EBSCO Publishing sales force in securing and retaining business with medical organizations including hospitals, medical schools, and corporations. S/he will develop and maintain a suite of training, support, and customer success tools and content geared toward medical database customers. The Medical Client Services Manager will also offer training for EP’s medical products, both online and face-to-face.

Essential functions:

• Maintain strong relationships with EP and industry contacts in order to identify appropriate medical customer offerings and support.
• Manage and fulfill training and support requests from internal and external customers.
• Respond to medical product support requests from the Customer Success Director, the Vice President of Medical Markets, and the Vice President of Medical Market Sales.
• Travel to customer locations throughout North America in order to conduct onsite training for medical personnel.

Required qualifications include:

• 2+ years of medical database experience
• 5+ years of experience in a customer-centric environment
• 3+ years of training experience
• 3+ years of experience developing written training & support materials and presentations.
• ability to travel up to 50% of the time
• degree and/or clinical experience in nursing or a related medical field

Solid communication skills and the ability to travel 50% are required. A degree or experience in nursing or medical librarianship is preferred. Qualified individuals have strong communication, presentation, and writing skills. Data analysis skills for and industry events and conferences is helpful in this position.