CORPORATE SUMMARY

Headquartered in Wakefield Massachusetts, Crowe Paradis is the fastest growing benefit advocacy organization in the United States. Focusing on Social Security and Medicare, Crowe Paradis’ mission is to expedite benefit claim processing for our clients enabling them to focus on their health and family. Crowe Paradis’ accountability based culture is great fit for a hard worker with strong interpersonal and communication skills, who has the ability to adjust change in a young but rapidly growing organization.

JOB SUMMARY

The Case Advocate (CA) is responsible for advocating in the pursuit of Social Security Disability Insurance benefits on behalf of a designated group of claimants. By taking this responsibility the CA will be responsible for the submission of applications for SSDI benefits to the Social Security Administration at all levels, will develop and manage the process of claims, and will serve as the main point of contact for our claimants through the process of soliciting SSDI benefits leading to a hearing by an Administrative Law Judge (ALJ), where the CA will collaborate with the Legal Department, or an awarded claim, where the CA will collaborate with a Benefic Coordinator (BC). Duties also include ensuring both individual and departmental goals and deadlines are being accomplished efficiently and effectively. 

Duties and Responsibilities include but are not limited to:

Essential Functions:

·         Manage and develop a caseload of SSDI applicants.

·         Educate claimants about the SSDI process.

·         Ensure claims filed in the pursuit of SSDI benefits are processed in a timely manner.

·         Monitor pending case load with SSA, and its collaborating agencies, in the pursuit of SSDI benefits, through regular and consistent follow up calls.

·         Complete all applications and appeals in a timely manner, congruent with internal, external, and SSA guidelines, in the pursuit of SSDI benefits.

·         Status checks – contact ODAR every two months to determine the level of the claim; update the database and contact the claimant with the update

·         Scheduled Hearings – make the initial call to the claimant to inform them a hearing has been scheduled and update the medical treatment information

·         Immediately forward an email to the LSS with updated medical treatment information

·         Follow up with ODAR on Notice of Decisions not received within 90 days or requested by claimant

·         Complete DDS requests (questionnaires) with claimants

·         Ensure individual and departmental metrics are met.

·         Work with Senior Claimant Advocate in establishing yearly, monthly and weekly goals.

Business Partnering:

·         Become intimately familiar with individual LTD specifications and practices

·         Build strong business partnerships with both customers and CP&A’s IT, Finance, Administration, Legal, Sales, Operations, and Human Resources.

·         Collaborate with Director of Operations & Senior Claimant Advocate to recommend and implement process and report improvements, as well as document and track progress results.

QUALIFICATIONS:

·         BS/BA degree

·         Excellent organizational and communications skills (oral and written), ability to think strategically, manage projects independently, and pursue multiple objectives simultaneously.

·         A customer service mindset; with demonstrated abilities to provide quality service in a fast paced, volume driven environment.

·         Call Center Experience strongly preferred

·         Experience in working independently and as part of a team while initiating and completing tasks.

·         Must have extensive experience and be skilled in the use of software programs such as MS Word, Excel, and PowerPoint.