Rapid Refund Rep I -AC -S

Looking for a place where your hard work can be FUN and APPRECIATED?  Come join H&R Block!  This is your chance to join our organization and become part of a known and respected brand.  H&R Block is America's 6^th largest retail organization.  Due to our exciting plans for the future, we have several career opportunities available. 

JOB SUMMARY 

Handle internal and external client and office inquiries and concerns via phone and mail. Serve as liaison between clients and offices, and other business units.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.  Communicate via phone and mail with internal and external clients requiring assistance or information. Interpret clients’ needs and utilize software programs to identify possible resolutions for complex issues.
2. Follow established procedures to handle client inquiries and resolve concerns to ensure client satisfaction. Handle client communications within all call handling, quality measurement and AC metrics.
3. Editing returns per IRS and H&R Block guidelines.
4. Participate in outbound calling campaigns as needed.
5. Attend training sessions and participate in meetings related to the effective and efficient performance of job duties.
6. Identify issues with current process and notify management of potential concerns and potential solutions.
7. Other duties as assigned.

MINIMUM REQUIREMENTS

• Ability to work independently.
• Analytical and detail oriented.
• Ability to do repetitive tasks and remain focused.
• Ability to work in a fast-paced, team environment.
• Good verbal and written communication skills required.
• Ability to communicate clearly and calmly on the telephone and to use effective customer service techniques with clients.
• Ability to effectively work under strict deadlines while simultaneously organizing multiple projects.
• Ability to maintain composure under stressful situations.
• Experience with Windows operating system.
• Good 10-key, data entry, and keyboarding ability.

PREFERRED QUALIFICATIONS

•  Six months experience in a customer service position.
• Six months experience in an in-bound call center environment.
• Six months experience with basic office procedures.
• Additional coursework in accounting or business-related studies.
• Familiarity with Microsoft Office.
• Tax Office or Tax Training School experience.
• Spanish/English bilingual capabilities.

WHY SHOULD YOU WORK FOR H&R BLOCK? 

Your outstanding compensation and benefits package would include: 

• Competitive salary and incentive compensation package
• Paid Time Off including
  • Vacation (accrues on your first day; 2-4 weeks depending on position)
  • Paid holidays
  • Sick time
  • Short-term and long term disability
• Support for you and your dependants
  • Medical, dental, vision, life, AD&D and travel insurance plans
  • Adoption Assistance program (up to $3,000)
• Financial Support
  • 401(k) plan - $1 for $1 match up to 5% of salary with immediate vesting after 90 days
  • Employee Stock Purchase Plan (10% discount on Block stock)
  • Tuition Reimbursement up to $5,250 per year
  • Tax services (little or no cost)
• Culture
  • Progressive and innovative
  • Open exchange of ideas
  • Business casual attire with casual Fridays
  • Flexible work schedule possible for many positions 

H&R Block is a progressive company dedicated to helping our clients achieve their financial objectives by serving as their tax and financial partner. If you meet the above requirements and would like to explore a career with H&R Block, please log onto our career website at www.hrblock.com and submit your resume and profile. 

Preparing America's Taxes since 1955

H&R Block is an Equal Opportunity Employer.

If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=837012-1789-2572