PART TIME CUSTOMER SERVICE REPRESENTATIVES

Energy Federation, Inc., a national leader in promoting energy efficient and renewable energy products, is looking for Part Time Customer Service Representatives to support residential customers’ and contractors’ inquiries and order requests for energy conservation products, resources and programs. This part time position would involve working Monday thru Friday 5:00 to 8:00 PM with an occasional Saturday. Responsible for processing customer orders, returns, credits and complaints, in addition to assisting customers identify available energy conservation programs, rules and applicable processes.  Additional administrative duties may be required. 

PRIMARY RESPONSIBILITIES:

• Answer a high volume of incoming calls within a call center environment while utilizing multiple databases and resources. 


• Process orders, returns, credits and exchanges for customers.


• Assist customers identify available energy conservation programs, rules and applicable processes.


• Process and file customer correspondence accurately.


• Prioritize and resolve customer issues. 


• Assist with administrative duties and special projects for multiple departments.


• Work closely with other departments to resolve customer issues.  

EDUCATION/EXPERIENCE:

·        A High school diploma or general education degree (GED) is required.  A college degree is preferred. 

·        One to two years related experience and/or training; or equivalent combination of education and experience

·        Data Entry Experience

SPECIFIC KNOWLEDGE AND SKILLS:

• Interest in energy conservation industry and willingness to support EFI’s mission statement.


• Professional telephone skills with the ability to answer a high volume of incoming calls.

• Excellent organizational and proven verbal and written communication skills.


• Ability to multitask with a strong attention to detail.


• Willingness to learn products, policies and procedures on an ongoing basis. 


• Ability and willingness to work cooperatively with others.


• High degree of discretion dealing with confidential information.


• Ability to be flexible to ongoing program and process changes.


• A professional attitude and a desire to succeed.

·        Ability to work Monday thru Friday 5:00 to 8:00 PM and occasional Saturdays 8:00 to 5:00 PM.

This is an excellent opportunity to take part with a leader in the dynamic field of energy efficiency and sustainability and join a fast growing industry.  Please visit us at www.efi.org .

Interested candidates should mail, fax or email cover letter and resume to:

            Human Resources

            Energy Federation, Inc

            40 Washington Street, Suite 2000

            Westborough, MA  01581

            Fax: 508-366-2534