See all Carousel Industries opportunities

Carousel Industries is the premiere technology solutions provider; designing, implementing and maintaining powerful converged communication networks for enterprise customers nationwide.

Utilizing a single source approach, Carousel offers everything from VoIP, Data Infrastructure, Power and Cooling, Unified Communications IVR, Wireless, Security and Disaster Recovery, to ongoing maintenance, repair, and managed services. Carousel has achieved elite partner status with the top technology companies in the world including Avaya, Extreme Networks, Juniper Networks and APC.Carousel has been chosen by Avaya as their #1 Business Partner.

• Full Service Technology Solutions Provider.
• Large Portfolio of Best of Breed Products.
• Highest Levels of Partner Certification.
• Legendary Customer Satisfaction.
• Nationwide Coverage.
• Complete Design, Service and Support.
• 24/7 Monitoring through State of the Art NOC.
• A Variety of Financing Options.

Carousel Industries offers a competitive salary contingent upon the skill and experience level of the candidate. Benefits include medical, dental, 401(k), long-term disability, voluntary life insurance, paid vacation and sick time, etc.

Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state, or federal law.

Call Center Specialist

Job Title: Call Center Specialist

Location: Exeter RI Headquarters

Reports to: Services Director

Company overview:

Carousel Industries is the premiere technology solutions provider who designs, implements and maintains powerful converged communication networks for enterprise customers nationwide. Utilizing a single source approach, Carousel offers everything from VoIP, Data Infrastructure, Power and Cooling, IVR, Wireless, and Security to ongoing maintenance, repair, and managed services. Carousel has achieved elite partner status with the top technology companies in the world including Avaya, Extreme Networks, Juniper Networks and APC.

Job Description:

Full time 2nd shift position

The Call Center Specialist will act as a Consultant to our clients and will interact with them virtually from our Network Operations Center in the Exeter RI main headquarters.

In addition to remotely consulting with the client about call center strategy & best practices, the Call Center Specialist can assist the client with creating, designing, and implementing the following:

· Vectors

· Skills/Hunt Groups

· Agents

· Announcements

· VDNs

· Vector Routing Tables

· Vector Variables

· VDN Variables

· Call Flow documentation and flow charts

The Call Center Specialist can also provide remote training for the following products:

· Avaya Communication Manager Call Center Elite ACD software suite

· Avaya Call Management System (CMS) and CMS Supervisor

· Avaya IP Agent

· Avaya Basic Call Management Reporting Desktop (BCMR)

Essential Skills and Qualifications:

· 4-year degree preferred.

· At least 2-3 years of experience in the Implementation and Programming of Call Center functions

· At least 2-3 years of experience as a customer administrator of Call Center functions

· Avaya Call Center Supervisor training, experience with BCMS, BCMR, CMS and if available, CCE.

· Strong verbal and written communication skills, positive, attitude, professional appearance, understanding of sales process, industry knowledge, well organized, dependable, and excellent listening skills.

Carousel Industries will offer to the ideal candidate:

· Competitive compensation

· Comprehensive benefits package, including 401K

· Paid Holidays, Sick Leave and Vacation