Are you looking for a challenge? Do you want to work for an
industry leader with a tradition of environmental responsibility and service
excellence? If so, Safety-Kleen Systems, Inc. is looking for you! Safety-Kleen
Systems helps keep North American businesses GREEN. We help our customers
to resolve their waste management needs and to reduce their carbon footprint
at the same time. That’s how we MAKE GREEN WORK™. From our modest beginnings
in the late 1950’s, Safety-Kleen has grown into a world-class environmental
service organization and market leader in industrial hazardous waste management,
parts cleaning technology and oil re-refining. We generate more than U.S.
$1 billion in annual revenue and our 4,200 employees continue to build on
our history of innovation by developing new products and services to meet
the changing needs of more than 330,000 customers across the United States,
Puerto Rico, Canada and Mexico. At Safety-Kleen, we are looking for talented
individuals who share in our passion for service, teamwork, innovation and
excellence. We offer exciting career opportunities across a variety of disciplines
and geographic locations.
- Company:
Safety Kleen - Location:
Salisbury, MA 01952 - Job Status/Type:
Full Time
Employee - Job Category:
Customer Support/Client Care - Occupations:
Account Management (Non-Commissioned)
General/Other: Customer Support/Client Care - Industry:
Waste Management - Career Level:
Manager (Manager/Supervisor of Staff) - Education Level:
High School or equivalent
- Company:
Safety Kleen - Reference Code:
PCK503-4489
Job Description
Route Service Manager
Job ID: 50106035
Position Description:
Are you looking for a challenge? Does working for an industry leader with a tradition of environmental commitment and service excellence sound like the challenge you are seeking? Consider joining the talented professionals at Safety-Kleen Systems, Inc. , where a commitment to excellence is deeply rooted in a strong sense of tradition. Safety-Kleen Systems, Inc. entire business model has revolved around keeping North American businesses Green. Not only do we help them resolve their waste management needs, we help reduce their carbon footprint at the same time. That's how we MAKE GREEN WORK. ™
From our modest beginnings in the late 1950's, Safety-Kleen has grown into a world-class environmental service organization and market leader in industrial hazardous waste management, parts cleaning technology and oil re-refining. We generate more than U.S. $1 billion in annual revenue and our 4,200 employees continue to build on our history of innovation by developing new products and services to meet the changing needs of more than 330,000 customers across the United States, Puerto Rico, Canada and Mexico.
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Job ID: 50106035
Position Description:
From our modest beginnings in the late 1950's, Safety-Kleen has grown into a world-class environmental service organization and market leader in industrial hazardous waste management, parts cleaning technology and oil re-refining. We generate more than U.S. $1 billion in annual revenue and our 4,200 employees continue to build on our history of innovation by developing new products and services to meet the changing needs of more than 330,000 customers across the United States, Puerto Rico, Canada and Mexico.
Help Safety-Kleen Systems, Inc. be a leader in the industry by acting as the Route Service Manager. This individual is responsible for ensuring optimum customer service leading to retention and expansion of the branch business. Key responsibilities include supervising customer service staff, ensuring services are completed in a timely manner, and managing customer relationships.
Responsibilities
- Manage the branch customer service functions including hiring, training and supervision of the sales and service representatives (SSR).
- Manage sales and service staff in achieving customer retention, on-time service performance, and accounts receivable goals by: observing corporate operating guidelines, training and reinforcing critical service skills, and working to prevent and resolve customer service issues.
- Conduct inspections and ride-alongs with sales and service staff to ensure timely and effective servicing of customers’ equipment.
- Direct branch service scheduling and logistics to ensure on-time performance for all customers by aligning territories, defining routes, and managing associated paperwork.
- Ensure SSR compliance with all applicable environmental, health, and safety (EHS) requirements by working with corporate EHS resources to keep all training and record keeping up to date, and by monitoring daily operations to assure performance is within regulatory guidelines.
- Work with Branch General Manager (BGM) to ensure effective operation of the branch including maintenance and operation of branch fleet to company standards, assistance with branch incident alert and spill response systems, and control of branch inventory.
- Administer branch accounts receivable program to maximize collection of money at the time of service, collect on overdue accounts, and determine when to pull an account.
- Ensure that all branch customer service practices are conducted consistent with high ethical standards.
Requirements
- High school diploma or GED
- 3 - 5 years of experience and/or related training.
- Class B CDL, Haz Mat, Air Brakes and Tankers endorsement.
Benefits
Safety-Kleen offers great job training and career growth opportunities. We offer a competitive pay rate and benefits package that includes medical, dental and vision insurance; prescription drug coverage, flexible spending accounts, disability benefits, life insurance, retirement savings plan, confidential employee assistance program; company-paid sick time, holidays and vacation time.
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