About Beltone New England

Beltone New England is an established leader in the hearing care industry, committed to providing advanced technology, focusing on patient needs, and enhancing the hearing care experience.  Beltone New England is the largest Beltone Dispensership in the National Beltone Network, and one if the top 5 largest in the world.

Beltone New England consist of  49 brick and mortar clinics and 16 CVS satellite clinics throughout New England.  BNE currently employs 115   employees.

Position:
COMPUTER SUPPORT SPECIALIST

Description:

This is a great opportunity for one individual to hold the only/key position in the IT department by providing technical assistance to the corporate office and all 49 clinics by answering questions and resolving problems in person, via telephone or from a remote location. Also help with any networking issues that may arise within the company.

Duties and Responsibilities:

•  Install or assist service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on companies premises.
•  Loads specified software packages such as operating systems, word processing, and programs related to the hearing care industry.
• Enter commands and observe systems functions to verify correct system operation.
• Maintain and update BNE Intranet.
• Manage the in-house/ help desk ticket system.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Train field and corporate staff on new policies, procedures and software usage.
• Give access to new employees to work in specified operating systems.
• Maintain knowledge of new developments in the IT world and incorporate pertinent technologies into future systems of the company.
• Provide phone assistance to employees located in the field.
• Maintain networks and systems to ensure maximum availability to resources.
• Maintain proper security levels to the servers and shared resources.
• Provide 24/7 company wide system support.
• Capable of maneuvering in small spaces to set up equipment.
• Travel to clinics as needed utilizing company car.
• Other duties may be assigned.

Computer Skills:
Microsoft Server Certified, Web Programming, Coding, Hearing Aid Fitting Software(Solus™)

Competencies:
Problem Solving, Customer Service, Analytical, Oral and Written Communication, Teamwork, Adaptability, Cost Consciousness

Benefits Offered:
Health Insurance, Dental, Life Insurance, PTO, 401K, warm and friendly work environment.